ZipForm Concierge

FAQs

Q: What is ZipForm Concierge?
Q: Who is ConnectUtilities, Inc.?
Q: What is the benefit of using ZipForm Concierge & ConnectUtilities' service?
Q: Does ZipForm Concierge & ConnectUtilities charge a fee for this service?
Q: What is ZipForm Concierge & ConnectUtilities' Refund Policy?
Q: What do I have to do to connect my utilities?
Q: How do I check the status of my service requests to confirm that they were received and get the date when I will receive service?
Q: Why don't you service all utilities and requests?
Q: Are ZipForm Concierge & ConnectUtilities' providers nationwide and/or do they offer coverage nationwide?
Q: Are online service requests really safe?
Q: Will my information be given or sold to a third party?
Q: How does ZipForm Concierge & ConnectUtilities protect customer information?
Q: Can I use the service if I do not have a computer?

Q: What is ZipForm Concierge?

A: ZipForm Concierge is an added value service offered by ZipForm, the industry leader in the electronic forms industry, to assist Realtors® and their customers with connecting their utilities and home services when they move.

Q: Who is ConnectUtilities, Inc?

A: ConnectUtilities, Inc. powers the ZipForm Concierge service offering. ConnectUtilities, Inc. maintains the Nations largest network of utility and home service providers. ConnectUtilities, Inc. has been helping movers shop, request, and connect their home services since 2002. Today, ConnectUtilities has over 40,000 service offerings and has successfully connected hundreds of thousands of customers and services with a 99.9% success rating.

Q: What is the benefit of using ZipForm Concierge & ConnectUtilities' service?

A: ZipForm Concierge & ConnectUtilities' unique service offering benefits our customers in a number of ways by

Eliminating long waits in line or on hold with service providers
Making it possible for you to provide your request information once and only once
Providing information about the different service plans and offerings
Preventing loss of wages from having to take time off of work to schedule utilities
Allowing you to take advantage of additional services such as newspapers and U.S. Mail Change of Address forms
Scheduling service connections on the same day to eliminate different service times
Offering you valuable service discounts from ZipForm Concierge & ConnectUtilities Premier Providers

Q: Does ZipForm Concierge & ConnectUtilities charge a fee for this service?

A: In order to provide you the time-saving convenience of selecting your home service providers and connecting, disconnecting or transferring your services in one website, ZipForm Concierge & ConnectUtilities charges a fee for its services. In select markets, by choosing new service offerings from any of our selected utility and home service providers who pay us a commission, the convenience fee is reduced or removed completely.

Q: What is ZipForm Concierge & ConnectUtilities' Refund Policy?

A: A refund may be issued if ZipForm Concierge & ConnectUtilities is unable to successfully deliver the requested services for provider processing. If service is denied due to poor credit history, outstanding previous balances, wrong/false information, etc. there may be no refund. Our role is to successfully provide the information to the service provider for processing, not to insure successful account activation based upon customer qualification.

Q: What do I have to do to connect my utilities?

A: Five easy steps and your utilities are connected:

Enter Your Zip Codes: Let us know where you live and where you're moving.
Select Current Providers (for those transferring or canceling service): Tell us who services your existing utilities and we'll have them disconnected for you.
Shop for Services: Choose the services and plans you want.
Provide Required Info: In order to service your requests, we'll need information such as your name, address, and date of birth.
Confirmation & Verification: Confirm and place your order.

Q: How do I check the status of my service requests to confirm that they were received and the date when I will receive service?

A: You will receive an initial summary confirmation e-mail summarizing your request as well as individual confirmation e-mails listing the details of each service requested. If installation services are required, a service provider representative will contact you for scheduling. Service provider contact numbers are included with each confirmation e-mail.

Q: Why don't you service all utilities and requests?

A: ZipForm Concierge & ConnectUtilities has an excellent selection of services and we will continue to expand our portfolio of service offerings. If you are required to manually request services, please fill out a customer response form letting us know which service provider you would like for us to contact about ZipForm Concierge & ConnectUtilities. Please inform the service provider you contact about ZipForm Concierge & ConnectUtilities and the convenience we offer.

Q: Are ZipForm Concierge & ConnectUtilities' providers nationwide and/or do they offer coverage nationwide?

A: Yes, our providers are nationwide. However, some of our providers are regionally restrained as to their service offerings. The smaller, independent and non-competitive utilities (i.e. water and sewer) operate locally and may vary from zip code to zip code. ZipForm Concierge & ConnectUtilities is working very hard to bring all possible service providers, nationwide or local, into The ZipForm Concierge & ConnectUtilities Network in an effort to serve as your one-stop-shop utility and subscription service request provider.

Q: Are online service requests really safe?

A: Yes! ZipForm Concierge & ConnectUtilities uses the industry standard security protocol Secure Sockets Layer (SSL) to encode your personal information before it is transmitted over the Internet. SSL works by creating a temporary and shared "key" (similar to a digital code book) that lets only the computers on either end of the transmission scramble and unscramble information. To anyone between the sender and the receiver, including all the servers that may relay the message, the SSL transmission between is indecipherable gibberish. You are safe!

Q: Will my information be given or sold to a third party?

A: ZipForm Concierge & ConnectUtilities values you as a customer and under no circumstances will we sell or trade your information to anyone. All information obtained through ZipForm Concierge & ConnectUtilities is required by participating companies and only sent to the providers you have selected for service when you confirm your request through our checkout process.

Q: How does ZipForm Concierge & ConnectUtilities protect customer information?

A: We use personal information only in order to provide you with the best service possible. We have strict privacy and security measures in place to prevent the loss, misuse, and alteration of the information under our control. ZipForm Concierge & ConnectUtilities will not sell or trade your information to anyone under any circumstances. All information obtained through ZipForm Concierge & ConnectUtilities is required by participating companies and only sent to the providers you have selected for service when you confirm your request through our checkout process.

Q: Can I use the service if I do not have a computer?

A: Absolutely! You may ask your apartment manager or real estate agent to service your request or you may simply use your computer at work, school, or the public library. All you need is an e-mail address and the ability to get to www.connectutilities.com to check-in for services. Once registered, you can check back any time to view your up-to-the-minute status.